A message from Christine Churchill - Executive Director and Founder of Customer Service Institute of America
"My vision for the Customer Service Institute of America is to ensure all organizations and their team members feel great about what they do, and to understand the balance required between Passion and Process in order to achieve exceptional and consistent customer experiences."
Is this what you hear when you're on hold...?
Are they really? We doubt it.
Customer Service Organizations!
·Customer Service Institute of America
·International Customer Service Association
·International Council of Customer Service Organizations: